COOKIE POLICY

This Cookie Policy (“Policy”) explains how Kanta King Technologies Pvt Ltd, operating under the brand name ihiva, uses cookies and similar technologies on:

‍Website: www.ihiva.ai
Services: ihiva, ihiva Weighbridge Software, and associated platforms

Registered Office:
Kanta King Technologies Pvt Ltd
Ashok Vihar, New Delhi – 110052
India

Contact Email: agent@ihiva.ai

This Policy should be read together with our Privacy Policy and Terms of Service.

1. WHAT ARE COOKIES?

Cookies are small text files placed on your device when you visit a website. They help websites:

• Recognize users
• Store preferences
• Maintain session state
• Improve security
• Analyze performance

Cookies may be:

• Session cookies (deleted when browser closes)
• Persistent cookies (remain until expiry or deletion)

2. WHY WE USE COOKIES?

We use cookies to:

• Ensure secure access to the platform
• Maintain login sessions
• Improve website performance
• Monitor infrastructure stability
• Prevent fraudulent access
• Analyze website traffic
• Optimize user experience

We do not use cookies to sell personal data.

• Ownership of software
• Access to source code
• Perpetual usage beyond subscription term

3. TYPES OF COOKIES

3.1 Strictly Necessary Cookies

These are essential for website functionality.

Examples:

• Session authentication cookies
• Load balancing cookies
• Security cookies
• Tenant isolation identifiers

Without these cookies, the platform cannot function securely.Legal Basis: Legitimate business interest and contractual necessity.

3.2 Performance & Analytics Cookies

These help us understand:

• Page visits
• Traffic patterns
• Error diagnostics
• Performance bottlenecks

We may use analytics tools to measure aggregated website usage.

These cookies do not directly identify individuals.

Legal Basis: Legitimate interest and, where applicable, consent.

3.3 Functional Cookies

These remember:

• User preferences
• Interface settings
• Language choices
• Dashboard configurations

They enhance usability but are not strictly essential.

3.4 Security & Monitoring Cookies

As an infrastructure-grade SaaS provider, we may use monitoring tools to:

• Detect unusual login patterns
• Identify malicious activity
• Prevent cross-tenant access attempts
• Ensure uptime reliability

These cookies are critical to maintaining enterprise-grade security.

3.5 Third-Party Cookies

We may use third-party services such as:

• Analytics providers
• Cloud hosting providers
• Performance monitoring tools

These providers may set cookies in accordance with their own policies.

We ensure such providers are contractually bound to protect data.

4. WHAT WE DO NOT DO

We do not:

• Sell cookie-derived personal data
• Use invasive tracking pixels for advertising resale
• Deploy unauthorized tracking technologies

We are an enterprise SaaS platform, not an ad-tech company.

5. CONSENT MECHANISM

Where required under applicable law:

• Users may be presented with a cookie banner.
• Users may accept or reject non-essential cookies.
• Essential cookies may be deployed automatically.

By continuing to use the website, users acknowledge this Policy.

6. HOW TO CONTROL COOKIES?

Users may control cookies by:

• Browser settings
• Deleting stored cookies
• Disabling certain categories

Please note:

Disabling essential cookies may impact functionality and security.

Browser links for management:

• Chrome
• Firefox
• Safari
• Edge

(You may optionally link these.)

7. COOKIE RETENTION

Cookies may remain on device:

• For session duration (session cookies)
• For defined periods (persistent cookies)
• Until manually deleted

Retention duration depends on purpose and security requirements.

8. DATA COLLECTED THROUGH COOKIES

Cookies may collect:

• IP address
• Browser type
• Device information
• Session timestamps
• Navigation behavior

This data may qualify as personal data under DPDP Act if linked to identifiable individual.

Such data is processed in accordance with our Privacy Policy.

9. CROSS-BORDER PROCESSING

Where analytics or hosting infrastructure is located outside India, cookie data may be processed outside India in compliance with applicable law.

10. SECURITY MEASURES

We implement:

• Encryption in transit
• Secure session tokens
• Expiring authentication cookies
• Monitoring for unauthorized access

Cookie misuse attempts may trigger security protocols.

11. CHILDREN'S DATA

Our website and Services are not intended for minors.

We do not knowingly deploy tracking for children under 18 years.

12. CHANGES TO THIS POLICY

We may update this Cookie Policy to reflect:

• Legal changes
• Platform upgrades
• Security enhancements

Updated versions will be posted on www.ihiva.ai.

13. CONTACT INFORMATION

For cookie-related inquiries:

Kanta King Technologies Pvt Ltd
Ashok Vihar, New Delhi – 110052
Email: agent@ihiva.ai
Website: www.ihiva.ai

14. LEGAL DISCLAIMER

This Policy is issued in compliance with applicable Indian laws including the Information Technology Act, 2000 and Digital Personal Data Protection Act, 2023, to the extent applicable.